Ability to navigate crm systems and internal tools
Strong analytical skills with numbers and dashboards
This role serves as the critical bridge between the customer service operation and the technology team to design and implement definitive efficiency solutions
Job Summary
This role serves as the critical bridge between the customer service operation and the technology team to design and implement definitive efficiency solutions.
The primary responsibility involves investigating root causes of operational pain points and developing robust, scalable improvements for internal tools and CRM systems.
Candidates will benefit from an extensive benefits package including extended parental leave, health partnerships, and educational incentives such as MBA discounts.
Matching Summary
This role serves as the critical bridge between the customer service operation and the technology team to design and implement definitive efficiency solutions.
Skills & Requirements
Must-have
Experience in process analysis or data analysis
Ability to navigate CRM systems and internal tools
Strong analytical skills with numbers and dashboards
Capacity to translate operational needs for tech teams
Proven ability to prioritize multiple improvement projects
Nice-to-have
Experience with Salesforce or similar CRM platforms
Practical knowledge of SQL or BI tools like Power BI
Familiarity with process automation or AI productivity tools
Previous experience in fast-paced startup environments
Strong communication skills across diverse technical and operational groups
Key Requirements
Complete undergraduate degree in Engineering, Administration, Technology, or related fields
Prior experience in processes, data analysis, or product management roles