Head Of It Service Management

S Payment

**
Itsm strategy and roadmap
Cmdb governance and data standards
Servicenow platform ownership
** S Payment is seeking a Head of IT Service Management to lead corporate IT functions focusing on IT service management, configuration management, and ServiceNow platform development. The ideal candidate will possess extensive experience in IT leadership, particularly in managing ITSM processes and the ServiceNow platform, and will drive service quality and operational excellence. **

Job Summary

  • Own and evolve the corporate ITSM strategy, operating model, and roadmap across Incident, Request, Problem, Change, Knowledge, Service Catalog, and Service Level Management.
  • Own the ServiceNow platform strategy, roadmap, and demand intake—balancing enhancements, technical debt reduction, and operational support.
  • Build and lead a high-performing team with clear roles, career development plans, and measurable objectives.

Matching Summary

Match Score: 75

** S Payment is seeking a Head of IT Service Management to lead corporate IT functions focusing on IT service management, configuration management, and ServiceNow platform development. The ideal candidate will possess extensive experience in IT leadership, particularly in managing ITSM processes and the ServiceNow platform, and will drive service quality and operational excellence. **

Skills & Requirements

Must-have

  • ITSM strategy and roadmap
  • CMDB governance and data standards
  • ServiceNow platform ownership
  • process governance and continual improvement
  • stakeholder management and communication

Nice-to-have

  • driving data-based performance improvements
  • improving impact analysis and reducing disruption
  • balancing enhancements and technical debt
  • fostering strong operational discipline
  • translating business needs into capabilities

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 10+ years progressive IT leadership
  • 5+ years managing ITSM processes
  • Demonstrated ServiceNow leadership
  • Strong CMDB principles knowledge
  • Experience with enterprise integrations
  • Proven ability to lead process change

Work Rights

Not specified

Tailored Resume

Cover Letter