Data & Analytics (renewals Programs) Manager

Salesforce Sites

Base: $117,400 - $177,600 annually (select cities:...
Customer success programs analytics
Roi analysis
Predictive model development
The Senior Manager, Data & Analytics – Programs will play a critical role in ensuring Salesforce maximizes the impact of its renewal and growth initiatives

Job Summary

  • The Senior Manager, Data & Analytics – Programs will play a critical role in ensuring Salesforce maximizes the impact of its renewal and growth initiatives.
  • A core responsibility will be supporting the development of the Loyalty Predictor, Salesforce’s flagship predictive model to identify at-risk customers and influence retention strategy.
  • This role will partner closely with the Programs team to proactively identify new program opportunities, using data to uncover risks, opportunities, and emerging customer trends.

Matching Summary

The Senior Manager, Data & Analytics – Programs will play a critical role in ensuring Salesforce maximizes the impact of its renewal and growth initiatives.

Salary

Base: $117,400 - $177,600 annually (select cities: $140,900 - $193,700 annually); Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • customer success programs analytics
  • ROI analysis
  • predictive model development
  • data visualization tools
  • SQL proficiency

Nice-to-have

  • executive communication
  • data storytelling
  • cross-functional collaboration
  • influencing without authority

Key Requirements

  • 5-7 years of experience in analytics, strategy, or business operations
  • Proficiency in SQL
  • Python/R a plus
  • Tableau Certifications are a plus
  • Experience with program measurement
  • Experience with ROI analysis
  • Experience with forecasting models

Work Rights

Not specified

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