Lead Specialist - Service Design (Hybrid/Remote-Virginia)
Maximus
McLean, Virginia, United States
Hybrid
Service design and blueprinting
Mixed-method research (qualitative/quantitative)
Agile backlog translation
This role leads end-to-end service design outcomes to shape next-generation human services experiences across complex public sector programs
Job Summary
This role leads end-to-end service design outcomes to shape next-generation human services experiences across complex public sector programs.
The position involves leading mixed-method discovery, translating insights into service blueprints, and partnering with technical teams to convert designs into implementable Agile backlogs.
Candidates will support both pre-award pursuit solutioning and post-award optimization while creating client-ready deliverables with minimal oversight.
Matching Summary
This role leads end-to-end service design outcomes to shape next-generation human services experiences across complex public sector programs.
Skills & Requirements
Must-have
Service design and blueprinting
Mixed-method research (qualitative/quantitative)
Agile backlog translation
Co-creation workshop facilitation
Pre-award solutioning and pursuits
Stakeholder management with architects
Nice-to-have
Human-centered design mindset
Executive-grade presentation skills
Disruptive innovation experience
Government sector domain knowledge
Data-driven decision making
Key Requirements
Bachelor's degree in related field
7-10 years of relevant professional experience
Human-Centered Design Certification
Experience leading multiple workshops simultaneously