Junior Customer Success Manager (x/f/m)

Doctolib GmbH

Berlin, Germany
Not specified; benefits: sponsored germany ticket;...
On-site
First experience in customer success or service roles
Structured organization and prioritization skills
Fluent german language proficiency (c1)
Doctolib GmbH is seeking a Junior Customer Success Manager in Berlin, Germany, to support their mission of enhancing healthcare accessibility. The role involves managing customer inquiries, ensuring data quality, and optimizing product settings to improve user experience

Job Summary

  • The role involves supporting the team operationally by handling standardized processes for a customer portfolio.
  • Candidates will ensure high data quality by maintaining accurate customer records and documenting interactions.
  • The company offers extensive benefits including a sponsored Germany ticket, 28-30 vacation days, and employer-subsidized pension plans.

Matching Summary

Match Score: 75

Doctolib GmbH is seeking a Junior Customer Success Manager in Berlin, Germany, to support their mission of enhancing healthcare accessibility. The role involves managing customer inquiries, ensuring data quality, and optimizing product settings to improve user experience.

Salary

Not specified; Benefits: Sponsored Germany ticket; Vacation: 28-30 days; Pension: 40% employer contribution

Skills & Requirements

Must-have

  • First experience in customer success or service roles
  • Structured organization and prioritization skills
  • Fluent German language proficiency (C1)
  • Good English language skills (B2)
  • High attention to detail for data quality

Nice-to-have

  • Experience in healthcare or clinical settings
  • Affinity for software products and technical features
  • Proficiency with CRM systems like Salesforce
  • Data-driven decision-making capabilities
  • Strong team collaboration mindset

Key Requirements

  • Fluent German (C1) and good English (B2)
  • First professional experience in customer-facing roles
  • No specific degree mentioned but operational experience required

Work Rights

Not specified

Tailored Resume

Cover Letter