The IT Support Manager is responsible for ensuring high application availability and user satisfaction through rapid incident resolution and root cause analysis
Job Summary
The IT Support Manager is responsible for ensuring high application availability and user satisfaction through rapid incident resolution and root cause analysis.
This role requires championing the adoption of AI technologies to automate repetitive tasks and predict system issues before they occur.
Candidates must have practical experience with large language models like GPT and Claude, along with a strong background in IT service management.
Matching Summary
The IT Support Manager is responsible for ensuring high application availability and user satisfaction through rapid incident resolution and root cause analysis.
Skills & Requirements
Must-have
AI and machine learning concepts understanding
Python and Bash scripting proficiency
Terraform and Ansible IaC experience
GPT and Claude LLM framework experience
Incident response and postmortem leadership
SLO and SLI definition and management
Nice-to-have
Cross-functional collaboration skills
Proactive learning of new technologies
Strong communication in Japanese and English
Experience with intelligent chatbots
Culture of blameless postmortems
Key Requirements
Bachelor's degree in related field
3+ years relevant IT experience
5+ years team lead or project management experience
Hands-on production environment and on-call experience