Base: not specified; bonus/equity: competitive & u...
On-site
Customer relationship ownership
Cross-functional coordination
Operational discipline
Formic is on a mission to reshape American manufacturing by making automation accessible to every factory through a Robotics-as-a-Service model
Job Summary
Formic is on a mission to reshape American manufacturing by making automation accessible to every factory through a Robotics-as-a-Service model.
As a Customer Operations Project Manager, you will own the customer relationship from pre-deployment through long-term engagement, ensuring a seamless experience and sustained value realization.
Formic offers a comprehensive benefits and perks package including equity, competitive commission structure, healthcare coverage, and paid parental leave.
Matching Summary
Formic is on a mission to reshape American manufacturing by making automation accessible to every factory through a Robotics-as-a-Service model.
Salary
Base: Not specified; Bonus/Equity: Competitive & Uncapped Commission Structure; Benefits: Comprehensive Healthcare Coverage, FSA, DCFSA, life insurance, disability, EAP, Paid Parental Leave, 401(k), Home Office Stipend, Monthly Cell Phone Reimbursement, Flexible Time Off
Skills & Requirements
Must-have
customer relationship ownership
cross-functional coordination
operational discipline
customer health monitoring
customer communication management
voice of the customer capture
Nice-to-have
anticipate risk
customer advocacy mindset
identify expansion opportunities
calm execution during escalations
fast-growth environment comfort
Key Requirements
3-7+ years experience
customer success or account management experience
manufacturing or robotics customer experience preferred