This is a customer facing position with the Temasek SkillsFuture Academy
Job Summary
This is a customer facing position with the Temasek SkillsFuture Academy.
The Customer Engagement Executive will be expected to serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow-up within 3 working days.
Responsibilities include assisting customers/students with product and service-related queries, issues, and requests via multiple channels, conducting lead follow-up, resolving concerns and complaints effectively, supporting operations at the TSA One-Stop Centre, and providing administrative and logistics support for events.
Matching Summary
This is a customer facing position with the Temasek SkillsFuture Academy.
Skills & Requirements
Must-have
Customer facing position
Serve as first point of contact
Assist customers with queries
Resolve concerns and complaints
Support operations at TSA One-Stop Centre
Administrative and logistics support for events
Nice-to-have
Service quality mind-set
Meticulous and systematic
Team player with high initiative
Resourceful and savvy with digital technology
Good time management and prioritization
Key Requirements
At least 2 years of experience in customer facing / engagement positions