Hands-on automation and integration systems experience
Programme management for complex technical initiatives
Proficiency in low-code platforms like n8n or make
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale
Job Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale.
The position requires owning delivery end-to-end, from scoping through production, while balancing technical judgment with operational context.
Automation and AI are central to maintaining quality and responsiveness without being overwhelmed by volume or operational fragmentation.
Matching Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale.
Skills & Requirements
Must-have
Hands-on automation and integration systems experience
Programme management for complex technical initiatives
Proficiency in low-code platforms like n8n or Make
Experience deploying AI agents in production environments
Ability to design for failure and human oversight
Nice-to-have
Fluent English communication skills
Experience working in remote-first environments
Knowledge of emerging integration standards like MCP
Key Requirements
Manager of one mindset with self-direction
Technical confidence to build, read, and debug code
Solid experience with workflow platforms such as Zapier or Retool