Workforce Analyst Ii

RELX (LexisNexis)

Manila, Philippines
Advanced forecasting
Schedule optimization
Real-time performance governance
The Workforce Management Analyst II is responsible for advanced forecasting and schedule optimization for multi-channel operations

Job Summary

  • The Workforce Management Analyst II is responsible for advanced forecasting and schedule optimization for multi-channel operations.
  • S/he conducts complex analysis, evaluates performance drivers, and enhances predictive models to support strategic decision-making.
  • The Analyst II acts as a subject matter expert in WFM methodologies and provides operational recommendations.

Matching Summary

The Workforce Management Analyst II is responsible for advanced forecasting and schedule optimization for multi-channel operations.

Skills & Requirements

Must-have

  • advanced forecasting
  • schedule optimization
  • real-time performance governance

Nice-to-have

  • mentoring junior analysts
  • cross-functional collaboration
  • continuous improvement mindset

Key Requirements

  • Bachelor's Degree holder
  • 1-2 years of relevant experience
  • intermediate to advanced communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter