Base: $25.34 - $36.75; bonus/equity: not specified...
Not specified (assumed to be on-site due to the nature of technical support roles)
Routine end-user computing issue resolution
Itsm platform ticket response
Standard hardware deployment assistance
The Jackson Laboratory seeks a Technical Support Specialist I in Bar Harbor to provide foundational technical support for end-user computing systems and applications. The ideal candidate will have experience in technical support, a commitment to customer service, and the ability to troubleshoot routine issues while adhering to established guidelines
Job Summary
The Technical Support Specialist I provides foundational technical support for end-user computing systems, applications, and related technologies within a leading biomedical research institution.
This role resolves routine issues, supports standard hardware deployments, and delivers consistent, high-quality customer service while developing technical skills and familiarity with JAX IT standards.
The position requires following ITIL-aligned processes for incident, request, and change activities while documenting solutions to contribute to the organization's knowledge base.
Matching Summary
Match Score: 75
The Jackson Laboratory seeks a Technical Support Specialist I in Bar Harbor to provide foundational technical support for end-user computing systems and applications. The ideal candidate will have experience in technical support, a commitment to customer service, and the ability to troubleshoot routine issues while adhering to established guidelines.
Salary
Base: $25.34 - $36.75; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Routine end-user computing issue resolution
ITSM platform ticket response
Standard hardware deployment assistance
Operating system troubleshooting Windows macOS
Documented procedure adherence
Nice-to-have
Strong customer service commitment
Collaborative team learning approach
Knowledge base article contribution
Ongoing technical skill development
Effective professional communication skills
Key Requirements
High School Diploma or GED required
1 to 3 years of technical support experience
CompTIA ITF+ or CompTIA A+ certification preferred
Associate's degree in IT or related field preferred