Process modeling with visio bpmn workflow diagrams
**
ServiceNow is seeking a Senior Business Process Consultant specializing in CRM to join their Expert Services team. The ideal candidate will have extensive experience in business process analysis, particularly using the ServiceNow platform, and will be responsible for optimizing workflows and engaging with stakeholders to ensure solutions meet business needs.
**
Job Summary
This role serves as a trusted advisor guiding senior leaders on process optimization and AI-driven automation opportunities within the ServiceNow platform.
The consultant will bridge business needs and technical delivery by designing end-to-end workflows across sales, customer service, and field service domains.
Candidates must demonstrate strong change management skills to ensure successful adoption of solutions while collaborating closely with technical teams and project managers.
Matching Summary
Match Score: 75
**
ServiceNow is seeking a Senior Business Process Consultant specializing in CRM to join their Expert Services team. The ideal candidate will have extensive experience in business process analysis, particularly using the ServiceNow platform, and will be responsible for optimizing workflows and engaging with stakeholders to ensure solutions meet business needs.
**
Skills & Requirements
Must-have
7+ years ServiceNow consulting experience
Salesforce Pega Dynamics Oracle SAP integration
Process modeling with Visio BPMN workflow diagrams
Lead-to-cash CPQ CLM order management expertise
Customer service field service domain knowledge
Nice-to-have
AI automation chatbots NLP predictive analytics
Telecom financial services insurance industry expertise