This hybrid position offers a balanced schedule of a minimum of three in-office days at an assigned location to be either Burlington or Durham, NC, supporting both collaboration and flexibility
Job Summary
This hybrid position offers a balanced schedule of a minimum of three in-office days at an assigned location to be either Burlington or Durham, NC, supporting both collaboration and flexibility.
The leader will drive the evaluation and implementation of advanced technologies—AI, CCaaS, agentic automation, case management, and Periscope enhancements—to enable superior customer experiences, optimized workflows, and a resilient, modernized contact center ecosystem.
Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
Matching Summary
This hybrid position offers a balanced schedule of a minimum of three in-office days at an assigned location to be either Burlington or Durham, NC, supporting both collaboration and flexibility.
Skills & Requirements
Must-have
CCaaS platforms
AI/automation use cases
contact center technology
vendor relationship management
IT and business operations liaison
Nice-to-have
player-coach leadership style
transformational work
people leadership
bridging business and technical needs
continuous improvement culture
Key Requirements
Bachelor’s degree in a relevant field
6+ years of experience in contact center technology