Job Summary

• This role provides full leadership and direction of a team to ensure seamless delivery of customer service support to external institutional clients.
• The position requires managing multiple teams of non-exempt staff while evaluating performance and driving process enhancements for broader organizational impact.
• Candidates must demonstrate the ability to assess risk, safeguard firm reputation, and adhere to strict compliance and ethical standards within the financial sector.

Matching Summary

Salary

Base: $94,300.00 - $141,500.00; Bonus/Equity: Not specified; Benefits: Global benefits offered including well-being and growth support

Skills & Requirements

Key Requirements

• Bachelor's degree or equivalent experience
• 5-8 years of previous call center management experience
• Written and verbal fluency in English and one of Japanese, Mandarin, or Korean
• Previous experience in financial services preferred

Work Rights