Problem Manager

Kyndryl

**
Major incident management
Root cause analysis
Service level agreement adherence
** Kyndryl is seeking a Problem Manager to lead the management of major incidents and problem resolution processes. The role involves ensuring effective communication and escalation, driving process improvements, and maintaining a focus on customer satisfaction while fostering a supportive work culture. **

Job Summary

  • At Kyndryl, we run and reimagine mission-critical technology systems for leading businesses.
  • You will take full ownership of Major Incidents from initiation through resolution.
  • We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow.

Matching Summary

Match Score: 75

** Kyndryl is seeking a Problem Manager to lead the management of major incidents and problem resolution processes. The role involves ensuring effective communication and escalation, driving process improvements, and maintaining a focus on customer satisfaction while fostering a supportive work culture. **

Skills & Requirements

Must-have

  • Major Incident Management
  • Root Cause Analysis
  • Service Level Agreement adherence

Nice-to-have

  • Strong communication skills
  • Ability to work under pressure
  • Experience with automation technologies

Key Requirements

  • Experience in Incident Management processes
  • Ability to lead cross-functional teams
  • Proven track record in problem resolution

Work Rights

Not specified

Tailored Resume

Cover Letter