Customer Care Executive (contact Center)

American International Group, Inc. (AIG)

Malaysia
Onsite
Inbound phone calls
Resolving customer inquiries
Document all customer contact
American International Group, Inc. (AIG) is seeking a Customer Care Executive for their contact center in Malaysia. The role focuses on providing exceptional customer service, resolving inquiries, and enhancing customer retention

Job Summary

  • Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels.
  • At AIG, our people are our greatest asset and we offer a comprehensive benefits package focused on your health, wellbeing and financial security.
  • We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs).

Matching Summary

Match Score: 85

American International Group, Inc. (AIG) is seeking a Customer Care Executive for their contact center in Malaysia. The role focuses on providing exceptional customer service, resolving inquiries, and enhancing customer retention.

Skills & Requirements

Must-have

  • inbound phone calls
  • resolving customer inquiries
  • document all customer contact
  • English and Bahasa Malaysia proficiency

Nice-to-have

  • additional language/dialect knowledge
  • critical and creative problem solver
  • positive attitude
  • in-person collaboration

Key Requirements

  • Minimum high school or diploma holder
  • 2 years + contact centre experience
  • Ability to multitask and handle stressful situation
  • Ability to adapt in a fast-paced working environment
  • Able to work staggered workhours

Work Rights

Not specified

Tailored Resume

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