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NTT DATA is seeking a Senior Associate Business Analyst to ensure the optimal performance of clients' packaged application technologies, focusing on incident resolution and change management. The role emphasizes teamwork, communication, and a proactive approach in a hybrid work environment, supporting both clients and internal teams.
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Job Summary
The primary mission is to ensure clients' packaged application technologies like ErP and Middleware are always in top shape through proactive monitoring and resolution.
You will handle second-line support with medium complexity, resolving incidents without breaching service level agreements while collaborating with automation and client teams.
NTT DATA offers a diverse workplace where you can grow, belong, and thrive as part of a global leader serving 75% of the Fortune Global 100.
Matching Summary
Match Score: 75
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NTT DATA is seeking a Senior Associate Business Analyst to ensure the optimal performance of clients' packaged application technologies, focusing on incident resolution and change management. The role emphasizes teamwork, communication, and a proactive approach in a hybrid work environment, supporting both clients and internal teams.
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Skills & Requirements
Must-have
Hands-on experience managing ErP platforms
Experience with Middleware technologies
Knowledge of ServiceNow ticketing tools
Ability to execute change management duties
Bachelor's degree in IT or equivalent
Nice-to-have
Effective cross-cultural communication skills
Active listening for client needs
Capacity to maintain positive outlook under pressure
Experience coaching L1 teams
Trend analysis report production
Key Requirements
Bachelor's degree in information technology/computing