The Product Specialist Associate supports users and clients for issue resolution directly, champions data integrity, and participates in the improvement of our technology through our product delivery processes
Job Summary
The Product Specialist Associate supports users and clients for issue resolution directly, champions data integrity, and participates in the improvement of our technology through our product delivery processes.
You will be responsible for responding as the first line of defense to support cases/chats/phone calls from users of supported product(s) and utilizing Generative AI, specifically JLL GPT, to support and optimize specific tasks.
JLL empowers you to shape a brighter way forward by combining world-class services, advisory, and technology for our clients, and is committed to hiring the best, most talented people and empowering them to thrive.
Matching Summary
The Product Specialist Associate supports users and clients for issue resolution directly, champions data integrity, and participates in the improvement of our technology through our product delivery processes.
Skills & Requirements
Must-have
First line of defense support cases
Triaging and managing case workflows
Shepherding escalations with technology teams
Utilizing Generative AI (JLL GPT)
Technology onboarding and off-boarding
Documenting case resolution and processes
Executing operational service benchmarks
Nice-to-have
Commitment to excellence in support
Excellent interpersonal and communication skills
Understands sense of urgency
Ability to work independently and as a team player
Key Requirements
1+ years product support or real estate experience