Employee Experience It Specialist (mandarin Speaking)
Roche
Petaling Jaya, Malaysia
Not specified (assumed flexible based on company culture)
First-level it support experience
Mandarin chinese language proficiency
Windows 11 and apple os support
Roche is seeking a Mandarin-speaking Employee Experience IT Specialist in Petaling Jaya, Malaysia, tasked with providing first-level IT support across various communication channels. The ideal candidate will possess a bachelor's degree, strong communication skills in English and Mandarin, and some experience in IT support or help desk environments
Job Summary
The role provides seamless first-level support for customers across multiple communication channels including phone, email, chat, and self-service portals.
Employees are expected to troubleshoot standard and non-standard software and hardware issues while managing the end-to-end ticket lifecycle.
Roche fosters a culture of personal expression and open dialogue where every voice matters in the mission to prevent, stop, and cure diseases.
Matching Summary
Match Score: 85
Roche is seeking a Mandarin-speaking Employee Experience IT Specialist in Petaling Jaya, Malaysia, tasked with providing first-level IT support across various communication channels. The ideal candidate will possess a bachelor's degree, strong communication skills in English and Mandarin, and some experience in IT support or help desk environments.