Fnol Cabin Agent

American International Group, Inc. (AIG)

Mexico City, Mexico
1 year in customer support
Basic knowledge of insurance claims processes
Flexibility for shift rotation
The FNOL Cabin Agent provides immediate attention to policyholders facing vehicle or home accidents during a 24/7 service schedule

Job Summary

  • The FNOL Cabin Agent provides immediate attention to policyholders facing vehicle or home accidents during a 24/7 service schedule.
  • Key responsibilities include registering new claims, validating policy status, and delivering excellent customer service to avoid financial impacts.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

The FNOL Cabin Agent provides immediate attention to policyholders facing vehicle or home accidents during a 24/7 service schedule.

Skills & Requirements

Must-have

  • 1 year in customer support
  • Basic knowledge of insurance claims processes
  • Flexibility for shift rotation
  • High empathy and listening skills
  • Microsoft Excel high proficiency

Nice-to-have

  • Ability to work under pressure
  • Problem-solving skills and quick thinking
  • Efficient teamwork capacity
  • Proactive attitude
  • Willingness to learn

Key Requirements

  • 1 year experience in customer support
  • Basic knowledge of insurance and claims processes
  • Flexibility for shift rotation
  • High proficiency in Microsoft Excel

Work Rights

Not specified

Tailored Resume

Cover Letter