Senior Director, Customer Support – Enterprise Accounts, Client Experience & Escalations

ABC Fitness

Base: $145,000 -- $165,000 cad annually; bonus/equ...
Fully remote
Leadership experience in customer support
Experience with saas or enterprise
Strong collaboration skills with product and engineering
The Senior Director will lead the design and delivery of an enterprise support model for our largest clients

Job Summary

  • The Senior Director will lead the design and delivery of an enterprise support model for our largest clients.
  • This role owns the enterprise support structure and escalation framework to enhance outcomes.
  • ABC Fitness offers an inclusive environment with a commitment to diversity and employee growth.

Matching Summary

The Senior Director will lead the design and delivery of an enterprise support model for our largest clients.

Salary

Base: $145,000 -- $165,000 CAD annually; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision coverage, open PTO policy

Skills & Requirements

Must-have

  • Leadership experience in Customer Support
  • Experience with SaaS or enterprise
  • Strong collaboration skills with Product and Engineering

Nice-to-have

  • Growth mindset culture
  • Proactive engagement strategies
  • Focus on client retention

Key Requirements

  • Extensive leadership experience
  • Proven record in managing complex client escalations
  • Bachelor’s degree preferred

Work Rights

Not specified

Tailored Resume

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