Representative Customer Service

Kyndryl

Not specified; not specified; benefits include be ...
Hybrid
18 months minimum experience
Windows mac linux os knowledge
Help desk and troubleshooting skills
This role serves as a gateway into the IT industry for individuals with strong people skills but limited technical background

Job Summary

  • This role serves as a gateway into the IT industry for individuals with strong people skills but limited technical background.
  • Employees will receive extensive training on Microsoft 365, Excel, and various platforms while earning certifications from Google, Azure, and Microsoft.
  • The position offers a hybrid workplace model with opportunities to advance to senior technical roles or escalation teams within Kyndryl.

Matching Summary

This role serves as a gateway into the IT industry for individuals with strong people skills but limited technical background.

Salary

Not specified; Not specified; Benefits include Be Well programs and learning opportunities

Skills & Requirements

Must-have

  • 18 months minimum experience
  • Windows Mac Linux OS knowledge
  • Help desk and troubleshooting skills
  • Customer support experience required
  • Active listening and adaptability

Nice-to-have

  • Growth mindset for professional development
  • Inclusive and borderless work style
  • Interest in technology without prior tech experience
  • Mentoring capabilities for junior agents
  • Concierge-level customer care approach

Key Requirements

  • Minimum 18 months of relevant experience
  • Knowledge of Windows, Mac, or Linux operating systems
  • Experience with help desk support and ticketing systems
  • Proven customer support and problem-solving expertise

Work Rights

Not specified

Tailored Resume

Cover Letter