Manager Platform Engineering- It Service Management

Newrez

Servicenow platform operations
Itil-based practices implementation
Cmdb data quality management
The role is responsible for the execution, operational health, and continuous improvement of IT service management platforms and processes

Job Summary

  • The role is responsible for the execution, operational health, and continuous improvement of IT service management platforms and processes.
  • Newrez invests in employee growth, wellbeing, and ability to make an impact while empowering staff to encourage innovative solutions.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) match, and paid volunteer time off.

Matching Summary

The role is responsible for the execution, operational health, and continuous improvement of IT service management platforms and processes.

Skills & Requirements

Must-have

  • ServiceNow platform operations
  • ITIL-based practices implementation
  • CMDB data quality management
  • Change Incident Problem Management
  • Platform Engineering team leadership

Nice-to-have

  • Strong verbal communication skills
  • Consultative and collaborative work style
  • High learning agility
  • Ability to manage multiple priorities
  • Comfortable working with ambiguity

Key Requirements

  • Bachelor's degree in computer science or related field
  • 6-8 years of professional experience
  • 1+ year of leadership experience
  • Experience leading ITSM or operations teams

Work Rights

Not specified

Tailored Resume

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