Not specified (likely hybrid or on-site based on company culture).
Systemic issue identification and resolution
Data analysis and critical thinking
Stakeholder management and influence
The Manager Systemic Customer Issues position at Cbssyj in Eveleigh, New South Wales, seeks a passionate advocate for customer interests who will drive the identification and resolution of systemic issues arising from complaints. This role involves critical thinking, data analysis, and proactive problem-solving to ensure fair customer outcomes
Job Summary
You will drive the Group to identify and resolve systemic issues arising from complaints by thinking critically, applying data analysis, being determined and purposeful, driving accountability and excellence in review of issues, and constructive problem solving.
The Systemic Customer Issues team is based in our Eveleigh offices and is focused on guiding our businesses to promote fair customer outcomes.
Key responsibilities of the role include Identifying, assessing and responding to potential systemic issues identified internally or by bodies such as the Australian Financial Complaints Authority.
Matching Summary
Match Score: 85
The Manager Systemic Customer Issues position at Cbssyj in Eveleigh, New South Wales, seeks a passionate advocate for customer interests who will drive the identification and resolution of systemic issues arising from complaints. This role involves critical thinking, data analysis, and proactive problem-solving to ensure fair customer outcomes.