This role is your opportunity to sit at the heart of our world-class services offer supporting the Services Manager in delivering extraordinary customer experiences and leading a high-performing team of specialists
Job Summary
This role is your opportunity to sit at the heart of our world-class services offer supporting the Services Manager in delivering extraordinary customer experiences and leading a high-performing team of specialists.
As Assistant Services Manager, you will work on a full-time basis, including shifts across late night and weekend peak trade.
MECCA offers world-class education opportunities, leadership conferences, training sessions, an online Learning Lab, and opportunities to earn more with our monthly performance bonus program.
Matching Summary
This role is your opportunity to sit at the heart of our world-class services offer supporting the Services Manager in delivering extraordinary customer experiences and leading a high-performing team of specialists.
Skills & Requirements
Must-have
Upholds customer experience standards
Coaching specialist team members
Drive customer bookings
Operational excellence
Roster management and booking tool
Nice-to-have
Passion for beauty
Meaningful memorable customer experiences
Adaptability and problem-solving skills
Force for good within beauty industry
Key Requirements
Experience leading and coaching a team
Premium or service-focused retail environment experience
Strong product knowledge and application skills
Confident and clear communication style
Drive for results and accountability
Experience with roster management and workforce optimisation (desirable)