Senior Data Science Manager - Customer Support

Wise

London, United Kingdom
On-site
Applied ai and nlp development
Llm prompt development
Customer contact automation systems
Lead the research, experimentation, and rapid iteration in developing and evaluating contact automation systems, leveraging Natural Language Processing (NLP) and Applied AI techniques

Job Summary

  • Lead the research, experimentation, and rapid iteration in developing and evaluating contact automation systems, leveraging Natural Language Processing (NLP) and Applied AI techniques.
  • Proactively identify and pursue new opportunities across the Support space, including designing and validating agent tooling, refining operational processes, and enhancing learning systems.
  • Oversee the production deployment and implementation of data science solutions, ensuring robust infrastructure and seamless functioning of all relevant production processes.

Matching Summary

Lead the research, experimentation, and rapid iteration in developing and evaluating contact automation systems, leveraging Natural Language Processing (NLP) and Applied AI techniques.

Skills & Requirements

Must-have

  • Applied AI and NLP development
  • LLM prompt development
  • Customer contact automation systems
  • Production ML/AI systems at scale
  • Python and SQL coding expertise

Nice-to-have

  • Financial services customer support
  • TypeScript and Java programming
  • Building teams from scratch

Key Requirements

  • 7+ years of technical and research experience
  • 2+ years of commercial team management experience
  • Experience in customer support operations
  • Excellent communication and influence skills

Work Rights

Not specified

Tailored Resume

Cover Letter