The Service Manager ensures the business gets maximum benefits and value from its IT services and product through the implementation of pragmatic and effective IT service management
Job Summary
The Service Manager ensures the business gets maximum benefits and value from its IT services and product through the implementation of pragmatic and effective IT service management.
Contribute to a global IT service management practice that allows IT teams to deliver services more effectively; by providing solutions, processes, governance, and expert consulting in IT Service Management across the organization.
We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events…
Matching Summary
The Service Manager ensures the business gets maximum benefits and value from its IT services and product through the implementation of pragmatic and effective IT service management.
Skills & Requirements
Must-have
ServiceNow reporting capabilities
PowerBI and other reporting tools
Jira Service Management, Confluence
IT service management practice
customer satisfaction and service level
problem solving techniques
continuous improvement methodology
Nice-to-have
collaborative environment
innovation thrives
adaptability and continuous improvement
broader set of technologies
basic Cybersecurity topics
Key Requirements
7+ years of experience in service management
Bachelor's degree in business, technology, management