Supplier Manager Customer Operations

AIRBUS DS GEO SA

Singapore, Singapore
Supplier support conditions (ssc & gcp)
Customer queries management
Supplier performance kpis
The jobholder is responsible for ensuring Customers satisfaction through a close management of Airbus Suppliers’ activity and performance in line with Supplier Support Conditions (SSC & GCP) and industry standards for all Airbus programs

Job Summary

  • The jobholder is responsible for ensuring Customers satisfaction through a close management of Airbus Suppliers’ activity and performance in line with Supplier Support Conditions (SSC & GCP) and industry standards for all Airbus programs.
  • Resolve all Customer queries related to contractual supplier management (via SSC/GCP) for a given portfolio of suppliers within the defined time scale by interfacing and negotiating with the supplier and/or relevant Airbus departments.
  • Propose and lead improvement projects within the context of the supplier support management – operations team related to customer feedback (CSIP) and process improvement.

Matching Summary

The jobholder is responsible for ensuring Customers satisfaction through a close management of Airbus Suppliers’ activity and performance in line with Supplier Support Conditions (SSC & GCP) and industry standards for all Airbus programs.

Skills & Requirements

Must-have

  • Supplier Support Conditions (SSC & GCP)
  • Customer queries management
  • Supplier performance KPIs
  • Contractual supplier management
  • Customer relationship management

Nice-to-have

  • Leadership skills and assertiveness
  • Team player with excellent communication
  • Proactive and autonomous
  • Stress resistance
  • Working in a different culture environment

Key Requirements

  • 5-year degree in engineering and/or Business school
  • At least 5 years of experience
  • English negotiation level, written and spoken
  • Occasional travel for business

Work Rights

Not specified

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