Sr Associate Technical Support Engineer-paradox

Workday

Troubleshoot complex account configurations
Reproduce production issues
Write and execute sql queries
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm.
  • We are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • Troubleshoot complex account configurations
  • Reproduce production issues
  • Write and execute SQL queries
  • Configure client SSO, sFTP, SSH
  • Partner with Product Managers and Development
  • Maintain internal Technical Documentation

Nice-to-have

  • Creative approach and eager to learn
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Knowledge-sharing to internal team members

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
  • 2+ years in technical support
  • 1+ years validating XML, JSON, CSV
  • 1+ years experience with JIRA, Microsoft Office, Visual Studio Code
  • 1+ years experience with data-driven decision-making

Work Rights

Not specified

Tailored Resume

Cover Letter