Analyst, Incident And Problem Analyst

689

3+ years it problem management experience
Root cause analysis expertise
Dora regulatory compliance knowledge
The role ensures critical business services remain resilient in line with regulations including DORA and Operational Resilience SS1-21

Job Summary

  • The role ensures critical business services remain resilient in line with regulations including DORA and Operational Resilience SS1-21.
  • Candidates will act as a point of escalation during major IT incidents as part of a 24x7 on-call team to minimize business impact.
  • MUFG offers an inclusive culture where employees are valued, respected, and supported through flexible working requests.

Matching Summary

The role ensures critical business services remain resilient in line with regulations including DORA and Operational Resilience SS1-21.

Skills & Requirements

Must-have

  • 3+ years IT Problem Management experience
  • Root cause analysis expertise
  • DORA regulatory compliance knowledge
  • ServiceNow or JIRA proficiency
  • Cross-functional team collaboration

Nice-to-have

  • ITIL certification preferred
  • Automation tool experience
  • Passion for technology career
  • Strong Microsoft Office skills
  • Flexible working arrangements available

Key Requirements

  • 3+ years experience in IT Problem Management
  • Degree in IT, Computer Science, or Engineering (plus)
  • Experience in regulated financial environments (plus)

Work Rights

Not specified

Tailored Resume

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