As a member of the IT department, the Desktop Support Analyst will work with other members of the team to share responsibility for the maintenance of the IT Support Helpdesk
Job Summary
As a member of the IT department, the Desktop Support Analyst will work with other members of the team to share responsibility for the maintenance of the IT Support Helpdesk.
This is an exciting opportunity to work in a global environment utilising existing skills, as well as developing new skills, to help deliver first-class IT support to global IDBS employees on a wide variety of issues.
We are currently seeking a talented Desktop Support Analyst who will be responsible for the maintenance of the IT Service Desk; resolving issues, fixing faults, documenting calls, prioritising as required, and escalating necessary calls to third line, to ultimately oversee the successful and expedient resolution of all calls.
Matching Summary
As a member of the IT department, the Desktop Support Analyst will work with other members of the team to share responsibility for the maintenance of the IT Support Helpdesk.