Assistente De Atendimento Ao Cliente-2

UPS

Customer service skills
Listening skills
Written and verbal communication
This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth

Job Summary

  • This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth.
  • Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary.
  • Meets or exceeds “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.).

Matching Summary

This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth.

Skills & Requirements

Must-have

  • customer service skills
  • listening skills
  • written and verbal communication
  • problem solving skills
  • manage multiple tasks simultaneously
  • fast-paced environment

Nice-to-have

  • innovative possibilities
  • rewarding culture
  • talented teams
  • lead yourself or teams

Key Requirements

  • minimal supervision
  • high attention to detail
  • customer service experience
  • general administrative experience

Work Rights

Not specified

Tailored Resume

Cover Letter