Customer Care Representative Ii

terumoamericas

Somerset, NJ, US
Base: $50k - $66k; bonus/equity: annual bonus; ben...
On-site
Exceptional customer service skills
Strong communication skills
Teamwork in a fast-paced environment
Responsible for order entry and managing all customer requests about product orders, returns, or general inquiries with a focus on customer satisfaction

Job Summary

  • Responsible for order entry and managing all customer requests about product orders, returns, or general inquiries with a focus on customer satisfaction.
  • Works in a fast-paced team environment to support Terumo’s businesses and must always be willing to help drive process improvement to exceed customers’ expectations.
  • The Customer Service Team has a proven track record for upward movement for high-performing individuals.

Matching Summary

Responsible for order entry and managing all customer requests about product orders, returns, or general inquiries with a focus on customer satisfaction.

Salary

Base: $50K - $66K; Bonus/Equity: annual bonus; Benefits: health, dental, vision, 401(k) with matching, parental leave, tuition reimbursement, etc.

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Strong communication skills
  • Teamwork in a fast-paced environment
  • Proficient in Microsoft Office Suite

Nice-to-have

  • Drive process improvement initiatives
  • Gain product knowledge
  • Support Terumo's businesses

Key Requirements

  • Bachelor's Degree required
  • Minimum 1 year customer-facing experience
  • Equivalent combination of experience and training accepted

Work Rights

Not specified

Tailored Resume

Cover Letter