Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Proven customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to lift more than 40 lbs routinely
The core purpose of this role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service
Job Summary
The core purpose of this role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring facility cleanliness.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.
Matching Summary
The core purpose of this role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
Salary
Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Competitive pay plus vacation, holiday, sick pay, health/dental/vision, 401(k) matching
Skills & Requirements
Must-have
Proven customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to lift more than 40 lbs routinely
Proficiency with fitness management software
Strong organizational and problem-solving skills
Nice-to-have
Experience in the fitness or hospitality industry
Knowledge of membership management and billing processes
Social media platform proficiency
Microsoft Office Suite expertise
Passion for creating loyal lifelong fans
Key Requirements
Must successfully pass background check
Obtain CPR certification within 30 days of employment
Attend EōS Ethos and Customer Service Training within 30 days
Ability to work in a gym setting and move about club floors