Specialty Pharmacy Inbound Contacts Representative

CenterWell Pharmacy

$38,000 - $45,800 py; not specified; not specified
Hybrid
Inbound telephone, digital, or written inquiries
Scheduling specialty medication delivery
Addressing benefits-related inquiries
The Specialty Pharmacy Inbound Contacts Representative position at CenterWell Pharmacy involves addressing customer inquiries related to specialty medications and benefits in a hybrid work environment. Candidates should possess strong customer service skills and attention to detail, with a preference for those with healthcare or pharmacy experience

Job Summary

  • As an Inbound Contacts Representative, you will represent us by addressing incoming telephone, digital, or written inquiries.
  • In the CenterWell Specialty Pharmacy (CWSPC) department, you will operate as an inbound call center dedicated to managing specialty medication needs for our members.
  • Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.

Matching Summary

Match Score: 85

The Specialty Pharmacy Inbound Contacts Representative position at CenterWell Pharmacy involves addressing customer inquiries related to specialty medications and benefits in a hybrid work environment. Candidates should possess strong customer service skills and attention to detail, with a preference for those with healthcare or pharmacy experience.

Salary

$38,000 - $45,800 per year; Not specified; Not specified

Skills & Requirements

Must-have

  • Inbound telephone, digital, or written inquiries
  • Scheduling specialty medication delivery
  • Addressing benefits-related inquiries
  • De-escalate calls with care
  • Record details of inquiries and actions

Nice-to-have

  • Collaborating with multiple departments
  • Putting health first community
  • Whole-person health focus

Key Requirements

  • 2+ years of customer service experience
  • Intermediate typing and computer navigation skills
  • Experience providing detailed troubleshooting
  • Associate's or Bachelor's Degree
  • Bilingual in English / Spanish

Work Rights

Must be located in FL, IN, OH, TN, AZ, MO, NM, or NC

Tailored Resume

Cover Letter