Technical Customer Service Rep

500

Competitive base salary; annual bonus scheme; enha...
Fully remote
Minimum 2 years customer service experience
High school diploma or equivalent
Good english written and verbal communication skills
Solenis is seeking a Technical Customer Service Representative for a fully remote position to serve as the primary contact for customers, handling inquiries and ensuring satisfaction. The ideal candidate should have at least two years of customer service experience, strong communication skills, and the ability to troubleshoot technical issues. The role offers competitive compensation and benefits, alongside a commitment to professional growth and sustainability

Job Summary

  • The Technical Customer Service Advisor serves as the frontline contact between Solenis and its customers, responsible for handling service requests and ensuring overall satisfaction.
  • Primary duties include receiving requests by phone, logging them in case management systems, performing remote diagnosis, and conducting first-level troubleshooting.
  • The company offers a competitive base salary, annual bonus scheme, enhanced pension, a company vehicle, private healthcare, and ongoing training opportunities.

Matching Summary

Match Score: 85

Solenis is seeking a Technical Customer Service Representative for a fully remote position to serve as the primary contact for customers, handling inquiries and ensuring satisfaction. The ideal candidate should have at least two years of customer service experience, strong communication skills, and the ability to troubleshoot technical issues. The role offers competitive compensation and benefits, alongside a commitment to professional growth and sustainability.

Salary

Competitive base salary; Annual bonus scheme; Enhanced company pension scheme, Private healthcare, Life assurance

Skills & Requirements

Must-have

  • Minimum 2 years Customer Service Experience
  • High School diploma or equivalent
  • Good English written and verbal communication skills
  • Basic Computer Skills with accurate keyboarding
  • Experience in technical customer service

Nice-to-have

  • SAP / ERP system knowledge preferred
  • Salesforce experience
  • Ability to run difficult telephone conversations
  • Experience in a dynamic team environment
  • Sound decision-making abilities

Key Requirements

  • High School diploma or equivalent
  • Minimum 2 years prior Customer Service Experience
  • Good English skills, written and verbal communication skills
  • Experience in technical customer service
  • Basic Computer Skills with accurate keyboarding skills

Work Rights

Not specified

Tailored Resume

Cover Letter