Contact Center Specialty Service Representative - Digital

M&T Bank

Williamsville, NY, United States
Base: $18.68 - $31.14 hourly (usd); bonus/equity: ...
Fully remote
Strong communication skills
Problem-solving skills
Customer service experience
The role serves as the voice of the Bank, providing outstanding service experiences for customers

Job Summary

  • The role serves as the voice of the Bank, providing outstanding service experiences for customers.
  • Responsibilities include resolving customer issues and suggesting suitable Bank products.
  • The position offers opportunities for mentoring new hires and contributing to customer retention.

Matching Summary

The role serves as the voice of the Bank, providing outstanding service experiences for customers.

Salary

Base: $18.68 - $31.14 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Strong communication skills
  • Problem-solving skills
  • Customer service experience

Nice-to-have

  • Experience in fast-paced environment
  • Familiarity with Contact Center systems

Key Requirements

  • High school diploma or equivalent
  • Minimum of 2 years' customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter