Service Management Governance

Santander UK

CDMX, Mexico
Itil build practices
Incident management
Changes management
Our people are our greatest strength, and we enable teams to go beyond by valuing who they are and empowering what they bring

Job Summary

  • Our people are our greatest strength, and we enable teams to go beyond by valuing who they are and empowering what they bring.
  • Experience detecting deviations in service provision and creating proposals for mitigation and improvement actions is essential.
  • This role requires experience in the function of management and service delivery, including ITIL build practices.

Matching Summary

Our people are our greatest strength, and we enable teams to go beyond by valuing who they are and empowering what they bring.

Skills & Requirements

Must-have

  • ITIL build practices
  • Incident Management
  • Changes Management
  • Problems Management
  • Service Levels Management
  • Cloud Environments basic knowledge

Nice-to-have

  • Excellent communication and interpersonal skills
  • Collaborative and Proactive attitude
  • International and multicultural settings experience

Key Requirements

  • University Degree (Required)
  • Post Graduate (Preferred)
  • Spanish and English written and spoken
  • Experience in management and service delivery
  • Experience with ITIL build practices
  • Experience detecting deviations and proposing mitigation
  • Experience in similar projects performing management and monitoring
  • Familiarity of ServiceNow

Work Rights

Not specified

Tailored Resume

Cover Letter