This role ensures optimal staffing execution, time & attendance governance, service level achievement, and operational efficiency across multiple geographies, languages, and channels
Job Summary
This role ensures optimal staffing execution, time & attendance governance, service level achievement, and operational efficiency across multiple geographies, languages, and channels.
The Intraday Analyst is expected to continuously challenge the status quo and look for ways to standardize, simplify, and automate turning manual, repetitive intraday processes into scalable mechanisms and AI-enabled workflows.
We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
Matching Summary
This role ensures optimal staffing execution, time & attendance governance, service level achievement, and operational efficiency across multiple geographies, languages, and channels.
Skills & Requirements
Must-have
Real-time performance management
WFM tools and contact center platforms
Global intraday operations
Time & attendance governance
Service level achievement
Operational efficiency
Nice-to-have
Open mindset and curiosity
Technology innovation appetite
Continuous improvement methodologies
Cross-cultural communication skills
AI use case development
Key Requirements
3+ years in Workforce Management
Proficiency in WFM tools
Advanced Excel skills
Experience in real-time performance monitoring
Bachelor’s degree in Business, Analytics, or related field (Preferred)