Customer Service Specialist - Hammerhead Trenchless

HammerHead Trenchless

Lake Mills, WI, United States
Base: $21.00-$23.00; bonus/equity: not specified; ...
On-site
Phone duties, incoming calls, sales calls, and product support
Maintaining and updating monthly sales operation metrics
Order entry – domestic and international sales
HammerHead Trenchless is seeking a Customer Service Specialist to join their team in Lake Mills, WI. The ideal candidate will possess strong customer service skills and technical expertise, contributing to the company's commitment to quality in the underground pipe and cable replacement industry

Job Summary

  • HammerHead, a division of The Toro Company, is looking for a Customer Service Specialist in Lake Mills, WI.
  • Responsibilities include phone duties, invoicing, sales reports, order entry, and managing equipment returns.
  • The Toro Company offers competitive pay, casual dress code, wellness resources, and early access to pay with Daily Pay.

Matching Summary

Match Score: 75

HammerHead Trenchless is seeking a Customer Service Specialist to join their team in Lake Mills, WI. The ideal candidate will possess strong customer service skills and technical expertise, contributing to the company's commitment to quality in the underground pipe and cable replacement industry.

Salary

Base: $21.00-$23.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Phone duties, incoming calls, sales calls, and product support
  • Maintaining and updating monthly Sales Operation Metrics
  • Order entry – Domestic and international sales
  • Review sales quotes to ensure accuracy
  • Manage incoming orders (dealer and or direct)
  • Excellent communication and writing skills
  • Outstanding customer service skills

Nice-to-have

  • Ability to work in close collaborative team environments
  • Demonstrated self-starter who is highly motivated
  • Outgoing, personable, dependable, highly and self-motivated

Key Requirements

  • High School diploma required
  • Minimum of two (2) years’ of related experience
  • Technical background & computer skills are essential
  • Microsoft Outlook, Word and Excel systems experience
  • Strong numeric keypad proficiency
  • Typing at least 40 words per minute
  • Ability to manage multiple tasks

Work Rights

Legally authorized to work in the United States

Tailored Resume

Cover Letter