Sr Business Process Analyst - Support Knowledge And Ai

Workday

Fully remote
Analyze knowledge usage and trends
Enhance self-help and digital ai tools
Map and analyze support processes
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • The Support Readiness & Enablement team partners with GSOE counterparts and Support business partners to enable exceptional workmate performance.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • Analyze knowledge usage and trends
  • Enhance self-help and digital AI tools
  • Map and analyze support processes
  • Integrate knowledge management system
  • Develop process documentation and SOPs
  • Utilize Lean, Six Sigma methodologies

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Empathy and shared enthusiasm
  • Adaptive, agile self-starter

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools/processes
  • 2+ years SQL and data visualization tools
  • Bachelor's degree or equivalent experience
  • Experience with AI chatbot/automated systems

Work Rights

Not specified

Tailored Resume

Cover Letter