The primary responsibility of the Global Technical Support Engineer I is to manage customer cases to a satisfactory resolution, focusing on hardware platforms, operating systems, and subsystems
Job Summary
The primary responsibility of the Global Technical Support Engineer I is to manage customer cases to a satisfactory resolution, focusing on hardware platforms, operating systems, and subsystems.
Hewlett Packard Enterprise offers a hybrid work model with an expectation of working two days per week from an HPE office and provides comprehensive benefits supporting physical, financial, and emotional wellbeing.
The company fosters an inclusive culture valuing varied backgrounds, encourages professional development, and emphasizes ethical standards and teamwork.
Matching Summary
The primary responsibility of the Global Technical Support Engineer I is to manage customer cases to a satisfactory resolution, focusing on hardware platforms, operating systems, and subsystems.
Skills & Requirements
Must-have
Technical support for hardware platforms
Operating systems troubleshooting
Customer case management
German language proficiency
Remote diagnosis and problem resolution
Service request handling
MS Office tools usage
Nice-to-have
Analytical and problem-solving skills
Time management under deadlines
Active learning and self-improvement
Team collaboration and morale building
Business process knowledge
Creativity and critical thinking
Customer experience strategy
Key Requirements
Over 1 year experience as Customer Engineer or similar