Assistant Service Delivery Manager (IT Systems / O&M)

STAR CAREER CONSULTING PTE. LTD.

Singapore, Singapore
3-4 years leadership experience in it operations
Itil framework knowledge
Sla compliance management
The role involves leading a team of L1/L2 support engineers to oversee daily IT operations and maintenance activities

Job Summary

  • The role involves leading a team of L1/L2 support engineers to oversee daily IT operations and maintenance activities.
  • Candidates must ensure strict SLA compliance while managing operational budgets and driving continuous system improvements.
  • The position requires acting as the main point of contact for customers to ensure timely issue resolution and vendor performance.

Matching Summary

Match Score: 85

The role involves leading a team of L1/L2 support engineers to oversee daily IT operations and maintenance activities.

Skills & Requirements

Must-have

  • 3-4 years leadership experience in IT operations
  • ITIL framework knowledge
  • SLA compliance management
  • Team management of L1/L2 support engineers
  • Vendor and subcontractor management

Nice-to-have

  • Proactive problem-solving skills
  • Strong stakeholder management abilities
  • Ability to manage multiple priorities under pressure
  • Independent decision-making capabilities

Key Requirements

  • Minimum 3-4 years leadership experience
  • Good knowledge of IT service management practices
  • Familiarity with ITIL framework

Work Rights

Not specified

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