Customer Service Representative

Warranty Solutions

Binghampton,
On-site
Handle incoming calls
Resolve customer issues
Maintain product knowledge
Warranty Solutions is seeking a Customer Service Representative to manage incoming calls and assist customers with inquiries and claims. The ideal candidate should possess strong communication skills, attention to detail, and a minimum of one year of office experience

Job Summary

  • The Customer Service Representative is responsible for handling all incoming calls to our call center.
  • Receives incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, terms and conditions, service calls, and general questions.
  • Documents all customer information, communications and sales in CRM system.

Matching Summary

Match Score: 75

Warranty Solutions is seeking a Customer Service Representative to manage incoming calls and assist customers with inquiries and claims. The ideal candidate should possess strong communication skills, attention to detail, and a minimum of one year of office experience.

Skills & Requirements

Must-have

  • Handle incoming calls
  • Resolve customer issues
  • Maintain product knowledge
  • Document customer interactions

Nice-to-have

  • Professional appearance
  • Positive company image
  • Work non-traditional shifts

Key Requirements

  • 1 year minimum office experience
  • High School Diploma or GED
  • Working knowledge of Microsoft Office

Work Rights

Not specified

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