Bilingual Fr/en Contact Center Representative, Loss Prevention

TD

Montreal, Quebec, Canada
Base: $47,200 - $66,600 cad annually; bonus/equity...
Bilingual french and english proficiency
High school diploma or equivalent
Ability to de-escalate stressful situations
You will serve as the voice of TD, delivering legendary customer service by resolving inquiries and providing advice on banking products

Job Summary

  • You will serve as the voice of TD, delivering legendary customer service by resolving inquiries and providing advice on banking products.
  • The role involves protecting over 27 million customers from potential fraud through empathetic communication and efficient problem-solving.
  • After a 12-week in-person training session in Montreal, you will work primarily offsite in a secure private workspace for 95% of your time.

Matching Summary

You will serve as the voice of TD, delivering legendary customer service by resolving inquiries and providing advice on banking products.

Salary

Base: $47,200 - $66,600 CAD annually; Bonus/Equity: Not specified; Benefits: Competitive benefits plan including health, savings, and retirement programs

Skills & Requirements

Must-have

  • Bilingual French and English proficiency
  • High School Diploma or equivalent
  • Ability to de-escalate stressful situations
  • Multitasking across multiple computer screens
  • Digital literacy with various devices

Nice-to-have

  • Experience in financial industry
  • Experience in customer service sector
  • Curiosity to help customers meet needs
  • Resilience and positive attitude
  • Integrity managing sensitive information

Key Requirements

  • High School Diploma or equivalent
  • Fluency in both French and English
  • Availability for in-person training in Montreal

Work Rights

Not specified

Tailored Resume

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