Complaints And Compliance Specialist With Dutch (nl)
SumUp
Berlin, Germany
Not specified; benefits: corporate pension scheme ...
On-site
Fluent in english and dutch
2+ years customer support experience
Knowledge of payment processing regulations
SumUp is seeking a Complaints and Compliance Specialist fluent in Dutch to join their Berlin team. The role involves managing merchant payment complaints, ensuring compliance with regulations, and collaborating with cross-functional teams to improve processes
Job Summary
The role involves managing, investigating, and resolving merchant-facing payment complaints within strict regulatory timelines and internal SLAs.
Candidates must possess foundational knowledge of payment processing including authorizations, settlements, payouts, and chargebacks.
SumUp offers a €2,000 annual L&D budget, up to 20% corporate pension matching, and a 1-month sabbatical after 3 years.
Matching Summary
Match Score: 85
SumUp is seeking a Complaints and Compliance Specialist fluent in Dutch to join their Berlin team. The role involves managing merchant payment complaints, ensuring compliance with regulations, and collaborating with cross-functional teams to improve processes.
Salary
Not specified; Benefits: Corporate pension scheme with up to 20% matching; €2,000 annual L&D budget; 28 days paid leave plus public holidays
Skills & Requirements
Must-have
Fluent in English and Dutch
2+ years customer support experience
Knowledge of payment processing regulations
Understanding of GDPR and data privacy
Strong written communication skills
Nice-to-have
Analytical mindset for root cause analysis
Experience with UK and Irish FinTech regulation
Collaborative approach across teams
Detail-oriented working style
Coaching experience for team members
Key Requirements
2+ years experience in customer support
Fluency in English and Dutch (written and spoken)
Foundational knowledge of payment processing systems
Understanding of complaint-handling regulations and ombudsman expectations