Senior Application Support Engineer

Tripadvisor

Krakow, Poland
Competitive compensation pyckages including base s...
On-site
5+ years technical support experience
Web and api service troubleshooting
Grafana datadog diagnostic tools
The role involves leading the evolution of application support by resolving complex, high-impact customer-facing system issues

Job Summary

  • The role involves leading the evolution of application support by resolving complex, high-impact customer-facing system issues.
  • Candidates are expected to mentor junior engineers and drive the adoption of AI-powered support tools and workflows.
  • Tripadvisor offers a remote-friendly culture with flexible schedules, travel perks, and comprehensive health benefits.

Matching Summary

The role involves leading the evolution of application support by resolving complex, high-impact customer-facing system issues.

Salary

Competitive compensation packages including base salary and annual bonuses; Not specified; Benefits include donation matching, tuition assistance, and lifestyle benefit

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • Web and API service troubleshooting
  • Grafana Datadog diagnostic tools
  • Database query and log aggregation
  • Incident management and resolution

Nice-to-have

  • AI-driven diagnostics adoption
  • Mentoring junior engineers
  • Process automation expertise
  • Strong stakeholder communication
  • Remote-first collaboration style

Key Requirements

  • 5+ years in technical support or account management
  • Proven expertise in web-based platform troubleshooting
  • Experience with incident response for critical systems

Work Rights

Not specified

Tailored Resume

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