Service Management Advisor

Nordic Consulting Partners Inc

Itil v4 certification required
5+ years servicenow platform administration
Experience working in healthcare industry
The role requires an advanced understanding of ITIL processes and principles to implement and maintain Configuration Management Database policies

Job Summary

  • The role requires an advanced understanding of ITIL processes and principles to implement and maintain Configuration Management Database policies.
  • Candidates must possess specific experience working in the healthcare industry while driving end-to-end deployment of ITOM Visibility.
  • This position involves acting as a technical authority for the Identification and Reconciliation Engine to ensure high-integrity data in a multi-source environment.

Matching Summary

The role requires an advanced understanding of ITIL processes and principles to implement and maintain Configuration Management Database policies.

Skills & Requirements

Must-have

  • ITIL v4 certification required
  • 5+ years ServiceNow platform administration
  • Experience working in healthcare industry
  • Configuration Management Database (CMDB) expertise
  • Discovery patterns and Service Mapping knowledge

Nice-to-have

  • JavaScript and JSON technical understanding
  • Presentation skills for leadership audiences
  • Process optimization experience in technology
  • Strategic emerging technology trends awareness

Key Requirements

  • Bachelor's degree or equivalent experience
  • ITIL v4 certification
  • 5+ years ServiceNow administration experience
  • Healthcare industry experience
  • 10% travel availability

Work Rights

Not specified

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