Guest Service Associate @ibis Mumbai Vikhroli

ibis Mumbai Vikhroli

Mumbai, India
On-site
Guest service
Customer satisfaction
Resolve guest issues
Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations

Job Summary

  • Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • All employees are responsible for complying with the relevant OHS&E legislation and policies.

Matching Summary

Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.

Skills & Requirements

Must-have

  • guest service
  • customer satisfaction
  • resolve guest issues
  • handle guest complaints
  • promote hotel facilities

Nice-to-have

  • warm and friendly manner
  • product knowledge
  • selling skills
  • team cooperation
  • cost effective resource use

Key Requirements

  • Familiar with all dishes on the menu
  • Familiar with property layout
  • Comply with OHS&E legislation

Work Rights

Not specified

Tailored Resume

Cover Letter