Broker Process Specialist

ING Group

Madrid, Spain
Not specified; flexible remuneration model availab...
Fully remote
5+ years brokerage operational experience
End-to-end customer journey management
Regulatory framework knowledge cnmv
The role focuses on developing and controlling brokerage processes to improve efficiency and delight retail customers through an end-to-end customer journey

Job Summary

  • The role focuses on developing and controlling brokerage processes to improve efficiency and delight retail customers through an end-to-end customer journey.
  • Candidates will lead the transformation of investment product processes by integrating new technologies like AI tools to enhance scalability and market differentiation.
  • ING offers a flexible work model with comprehensive benefits including health insurance, gym access, and free company shuttles in Madrid.

Matching Summary

The role focuses on developing and controlling brokerage processes to improve efficiency and delight retail customers through an end-to-end customer journey.

Salary

Not specified; Flexible remuneration model available; Tax-advantaged services included

Skills & Requirements

Must-have

  • 5+ years brokerage operational experience
  • End-to-end customer journey management
  • Regulatory framework knowledge CNMV
  • Data fluency and KPI measurement
  • Agile delivery and MVP definition
  • AI tools integration for efficiency

Nice-to-have

  • Strong negotiation skills
  • International collaboration experience
  • Passion for innovation
  • Resilience in ambiguous situations
  • Autonomous initiative taking

Key Requirements

  • University degree required
  • Minimum 5 years professional experience in brokerage operations
  • Advanced Excel and PowerPoint skills
  • Excellent written and spoken English proficiency
  • Experience with regulatory context around brokerage

Work Rights

Not specified

Tailored Resume

Cover Letter